Reference

What Applies When You Use free88

Access to free88 depends on your local law and whether your region is eligible — read these conditions before you open an account. We keep the language straightforward so you know exactly where you stand.

Eligibility by local lawBangladesh-region conditionsAccount holder responsibilitiesbKash, Nagad, Rocket payment termsHow to contact us with legal queries
free88 What Applies When You Use free88
HOW WE HANDLE THIS

Account Security, Data and Legal Accountability

We take the legal side of account management seriously. Here is how we approach the four areas that matter most to you as an account holder.

Data Handling

Account data you submit — including your mobile number linked to bKash or Nagad — is used only for account verification, payment processing and legal compliance. We do not sell it.

Cookies and Tracking

We use session cookies to keep your account logged in and analytics cookies to improve the platform. You can adjust cookie preferences from your browser settings at any time.

Account Security

Each login triggers an OTP sent to your registered mobile number. This step protects your account against unauthorised access and forms part of our legal identity-verification obligation.

Data Retention and Requests

We retain account and transaction records as required by applicable law. To request access to your data or ask for deletion where permitted, contact us via email with your registered account details.

LEGAL CONTACT PATHS

Reach Us About a Legal Matter

If you have a specific legal query — an eligibility question, a request to review account closure, or a concern about how your wallet transaction was handled — reach out through one of the channels below. Our Bangladesh support team handles account and payment-related legal questions. For formal written requests, email is the correct path.

Live Chat Open the chat widget from any page on free88. Our Bangladesh support team can field legal queries about your account, eligibility status or wallet transaction disputes in real time.
Email Support For formal written requests — account closure appeals, data-access requests or escalated bKash or Nagad dispute notices — email is the documented path. You will receive a written response.
Help Centre The Help Centre covers account terms, payment conditions for Rocket and Nagad, and regional eligibility FAQs. Search there first before raising a formal legal contact.

Legal FAQs for free88 Account Holders

These are the legal questions we get most often from Bangladesh account holders. If yours is not covered here, reach out via live chat or email.

Access depends on your local law and eligible region. You must confirm that using this platform is permitted where you are located before opening an account. We cannot make that determination for you.

You can submit a written appeal via email, citing your account details and the reason for the query. Our team will review the suspension against the relevant account terms and respond in writing.

Both sets of terms apply simultaneously. Any wallet dispute — such as a failed Nagad transfer — should first go through Nagad's own resolution process, then escalate to us if unresolved.

Yes. Send a data-access request by email from your registered address, including your account identifier. We will respond in line with applicable data-protection obligations for your eligible region.

Updated terms are published on this page with the revision date shown. Continuing to use your account after a change is posted means you accept the revised conditions.

We retain transaction and identity records for the period required by applicable law, even after account closure. You may request deletion of non-mandatory data by contacting us via email.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.