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How free88 Handles Your Personal Information

When you open an account with free88, you share personal details with us — your name, contact information, and payment method data from wallets like bKash, Nagad or Rocket.

Account data protectedbKash, Nagad, Rocket payment info handled carefullyYour right to access and correct your dataNo data sold to third partiesContact us any time for data queries
free88 How free88 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Your account data and payment records are stored using standard encryption practices. Access within our team is limited to staff who need it to process your transactions or resolve account issues. Payment details from bKash, Nagad and Rocket transactions are retained only as long as necessary for financial record-keeping under applicable rules, which depend on your local law and eligible region.

Encryption at Rest and in Transit Account details and wallet transaction data, including bKash and Nagad references, are encrypted both when stored and when transmitted between your device and our servers.
Cookie Use and Control We use session cookies to keep you logged in and preference cookies to remember your settings. You can disable non-essential cookies in your browser without losing account access.
Data Retention and Deletion We keep your data for as long as your account is active and for the period required by applicable financial and legal rules. Once that period ends, data is deleted or anonymised.
Your Right to Access and Correct You can request a copy of the personal data we hold on your account, ask us to correct inaccurate details, or ask for deletion where local law allows it.
DATA REQUEST CONTACTS

Reach Us About Your Privacy

If you want to review, correct or remove the data we hold on your account, our support team is the right starting point. You can reach us through live chat on the site, by email, or through the in-app message channel on your mobile. We aim to respond to all data-related requests within a reasonable time, consistent with local legal requirements that apply to your region.

Team online

Live Chat

Start a chat session from any page on free88. Mention your account and the specific data query — our team will confirm your identity before proceeding.

Email Support

Send your data request by email with your registered account details. We will confirm receipt and follow up with the steps to verify your identity.

In-App Message

From your account dashboard on mobile, use the message icon to submit a data query. Responses come directly to your in-app inbox.

Common Questions About This Privacy Policy

Below are the questions we get most often about how free88 handles your data. If your question is not here, reach us through live chat or email and we will respond with details specific to your account.

We collect your name, phone number, email address and date of birth at registration. Your bKash, Nagad or Rocket wallet number is recorded when you make your first deposit.

We share payment references only with the processors needed to complete or verify your transaction. Your bKash, Nagad or Rocket details are not passed to advertisers or unrelated third parties.

Contact support via live chat or email with your registered account details. After we verify your identity, we will send you a summary of the personal data linked to your account.

Yes. Submit a deletion request through support. We will process it in line with applicable legal retention requirements, which depend on your local law and eligible region.

Retention periods follow financial record-keeping rules that vary by jurisdiction. Once the required period passes, your data is deleted or anonymised so it can no longer identify you.

We use session cookies for login and preference cookies for settings. You can disable non-essential cookies through your browser. Turning off session cookies may affect how your account loads.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.